Cancellation & Refund Policy

Draft placeholder — to be finalised with legal and tax advisers before launch.

The cancellation rules that apply to your booking are shown when you book and are saved with your booking.

Rescheduling

You get one free reschedule when you request it at least 24 hours before the service, subject to partner availability. Later requests follow the published fee schedule. Changes to location or requirements may need review by our team. If a different partner is needed, we ask for your approval first.

Refund status

You can see the status of any refund (pending or refunded) on your booking page.

If you cancel

Cancellation charges depend on how long before the booking start time you cancel. The applicable charge (if any) is shown on WhatsApp before you confirm the cancellation.

If we cannot provide a partner

If no suitable partner can be assigned, or your assigned partner cancels and no replacement is available, you receive a full refund of the amount paid.

Extensions

An extension is active only after its payment succeeds. If an extension payment fails, nothing is charged for it.

After the service

A booking reserves the partner's time for the booked duration, so finishing early does not by itself qualify for a refund. If something went wrong, tap Report a problem or contact us; our team reviews each case against the booking record.

How refunds are paid

Approved refunds go back to the original payment method. Banks usually take 5–7 working days to show the amount.

Contact: bookmyshadow@gmail.com · +91 86795 73043