Help

How can we help?

Quick answers below. For anything about an existing booking, WhatsApp us with your booking ID.

Frequently asked questions

What is BookMyShadow?

BookMyShadow connects you with trained Shadow Partners for non-medical companionship and everyday assistance — hospital visits, time with older family members, walks, shopping, conversation and defined personal tasks.

Where do you operate?

We are launching in Moradabad, Uttar Pradesh. You can book from anywhere — for example for your parents in Moradabad while you live in another city.

How do I book?

Choose a service, date, time and location, pick a preferred partner (or let us choose), and send the request. Once the partner accepts, you pay and receive confirmation.

When is my booking confirmed?

Only after the partner accepts and your payment is verified by our system. A WhatsApp message alone is not a confirmation.

Can I choose my companion?

Yes. You'll see up to three eligible, available partners. If your chosen partner can't accept, we ask you before offering anyone else.

How are partners checked?

Every partner completes document verification, required training and administrative approval before they can take bookings.

What if I need more time?

Your partner can request an extension. You see the extra time and the disclosed hourly rate first, and the extension starts only after you approve and pay.

Can I reschedule or cancel?

One free reschedule is available when requested at least 24 hours before the service, subject to availability. Cancellation charges and refund terms are shown before you confirm — see our policy.

Is this a medical or nursing service?

No. Shadow Partners provide companionship and non-medical assistance only.

For Shadow Partners

Questions about joining, training or payouts? See the partner FAQ.